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Help

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

  1. Where are you located?
    • 81-63 Lefferts Blvd., Kew Gardens, NY 11415
  2. Where do I park?
    • Street Parking.
  3. What are your hours?
    • SUNDAY 11:30AM-6PM
      MONDAY CLOSED
      TUESDAY 11:30AM-6:30PM
      WEDNESDAY 11:30AM-6:30PM
      THURSDAY 11:30AM-6:30PM
      FRIDAY 11:30AM-7:30PM
      SATURDAY 11:30AM-7:30PM
  4. How do I contact you?
  5. Nearest Train Station?
    • We are a short walk away from the E and F train Union Turnpike stop. We are also only a block away from the LIRR Kew Gardens station! If you prefer the bus, the Q10 stops right by the shop!
  6. Do you have a book club?
    • We do! We meet once a month, the first Wednesday. You can join on Facebook or by emailing us.

ORDER QUESTIONS

 

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. If your order is time sensitive, please call us to confirm availability.
  2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For in stock orders we strive to ship them within 7 business day and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
    •  We accept credit cards (Visa, MasterCard, Discover and American Express and if you're picking up in store, you may pay in cash.
  6. How can I check the status of my order?
    • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.