Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.
GENERAL QUESTIONS | ORDER QUESTIONS
- Where are you located?
- 81-63 Lefferts Blvd., Kew Gardens, NY 11415
- Where do I park?
- Street Parking.
- How do I contact you?
- Visit our Contact Us page
- Nearest Train Station?
- We are a short walk away from the E and F train Union Turnpike stop. We are also only a block away from the LIRR Kew Gardens station! If you prefer the bus, the Q10 stops right by the shop!
- Do you have a book club?
- We do! We meet once a month (now virtually). You can join on Facebook or by emailing us.
- Are you hiring?
Not a this time but we really appreciate the interest to work at our shop! We will update this space when we are.
- Do you take used books?
We only sell new books, we do not accept used books.
- How to redeem a gift card?
To redeem a gift card, enter the gift card number under 'order comments' - we will then process the payment and if a balance remains, only that amount will be charged to your card. If the gift card covers the full amount, your credit card will not be processed.
- If I find a book on your site, does that mean it's currently in stock at your store?
- Not necessarily. If your order is time sensitive, please call us to confirm availability.
- I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
- No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
- When will I get my book(s)?
- For in stock orders we strive to ship them within 7 business day and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
- What if I need to return something?
- Please review our return policies and contact us with any further questions.
- What forms of payment do you accept?
- We accept credit cards (Visa, MasterCard, Discover and American Express and if you're picking up in store, you may pay in cash.
- How can I check the status of my order?
- Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.